Our Health Information Management team coordinates imaging, pathology, and visit notes from multiple hospitals and clinics. Your records are gathered and shared securely so you can focus on care, not paperwork.
How Medical Records Support Our Work
1
Getting Started
You sign a consent form
We need permission from the patient or an authorized representative before we can begin. This allows us to request your medical records and imaging from your doctors.
How Medical Records Support Our Work
2
The Collection Phase
Your records are on their way
Most offices need 7–10 business days to send records. Some may take longer. Our team tracks the requests, follows up, and keeps things moving forward.
How Medical Records Support Our Work
3
How We use Your Records
Your records inform our navigation
Once your records arrive, your navigator reviews them. This helps with clinical trial searches, second opinion planning, and understanding where you are in your care journey.
How Medical Records Support Our Work
4
Making sense of it all
We help bring clarity
If your records raise questions or feel confusing, we can walk through them with you in plain language. We do not provide medical advice. We help you understand the information you already have so you feel more prepared for next steps.
This is such a valuable resource that I didn’t even know was out there. I can’t express how thankful I am for the assistance, especially with the exhausting and time consuming component of transferring medical records. Thank you!
T.S.
Caregiver