Facing surgery and time away from work brought fear and uncertainty. With guidance from a BTN social work navigator, Delynn found clarity, relief, and steady support when it mattered most.
When Delynn first reached out to Brain Tumor Network, she didn’t know what to expect. What she found was timely support and a navigator who took the time to truly listen.
Shortly after connecting with BTN, her navigator reached out by email and offered to schedule a phone call. From that first conversation, it was clear she was fully present. She asked thoughtful questions, listened carefully, and shared information that would soon make a meaningful difference.
During their conversation, her navigator asked several questions about insurance coverage that prompted Delynn to take a closer look at her policy and speak with her insurance agent. As a result, Delynn decided to change plans. The new coverage would significantly reduce the cost of her upcoming surgery, providing critical relief as she prepares to be out of work and without pay for an extended period of time.
Following their call, her BTN navigator continued to share tailored resources and check in, including asking how Delynn’s meeting with the insurance agent went. That ongoing support helped ease fears about the unknown and reinforced that she was not navigating this alone.
“My navigator’s continued support and encouragement relieved some of my fears of the unknown.”
With guidance, follow-up, and someone walking alongside her, what once felt overwhelming became more manageable. Delynn remains deeply grateful for the support she received and for having Brain Tumor Network by her side during this chapter of her journey.
